Returns, exchanges and warranty

Last updated: October 13, 2026

At Walter's Luxury we want you to be 100% satisfied with your purchase.

Characteristics of genuine leather

Our products are made of animal leather, so they may show natural characteristics that are not defects:

• Slight variations in tone from one order to another.
• Natural neck or brand marks.
• Marks acquired during the animal's life, such as insect bites, scars, stretch marks or scratches.
• Small holes from drying, tanning or laboratory sampling.
• Slight variations in size.

Timeframe and how to request an exchange

You can request an exchange within 7 calendar days of delivery. Message us on WhatsApp at +52 477 159 9824 (Monday to Friday, 9:00 a.m. to 6:00 p.m., Mexico City time) with:

• Your order number.
• The reason for the exchange.
• Photos of the product.

Our team will review the piece and confirm whether it qualifies.

Shipping costs for exchanges

Return shipping is paid by the customer. If the exchange is due to a Walter's Luxury error (for example, we sent the wrong item or one with a manufacturing defect), we cover shipping.

We do not accept exchanges or returns of products that are:

• Cut, painted, scratched or altered in any way.
• Showing signs of mistreatment or wear.
• Out of their original packaging.
• On clearance or discounted.

Made-to-measure or personalized pieces (such as engraved items) only qualify for an exchange in case of a manufacturing defect or our error.

12-month warranty

All our pieces carry a 12-month warranty against manufacturing defects in stitching, hardware and leather. The warranty does not cover normal wear, accidents, moisture or improper care. To use it, send us photos of your piece and your order number; we'll repair it or, if that's not possible, replace it.

Contact

Email: hello@waltersluxury.com
WhatsApp: +52 477 159 9824 (Monday to Friday, 9:00 a.m. to 6:00 p.m., Mexico City time)
León, Guanajuato, Mexico